Head of IP Support Services

Position
Head of IP Support Services


Recruiter
Fellows and Associates


Location
Bristol, although London may also be considered


Salary
Competitive


Date
14 July 2017


Apply now
Mewburn Ellis would like to appoint a Head of IP Support Services, who will be responsible for providing exceptional service to their clients and support to their attorneys. The role is new and will join the senior management team, reporting to the Chief Financial & Operating Officer. It is a senior, professional role in the business: working closely with the firm’s Management Committee and its Partners.

Initially, the role will be responsible for the existing Records (Renewals and EPGs) and Client Services teams (currently 16 staff). However, Mewburn Ellis is embarking on a major, strategic project to transform the way their attorneys work and how they service clients. The creation of an IP Support Services team is a key enabler of the project. As such, the scope of the role will expand to take on additional responsibilities such as client reporting, filing, document management and billing. The team is expected to grow to include paralegals, administrators, as well as specialist formalities staff.

Main Tasks and Responsibilities

Managing the existing Records and Client Services teams, ensuring an excellent and trusted
service to clients and attorneys.

Embedding a service culture and maintaining a level of continuous improvement.

Responding to requests and resolving queries from clients and attorneys.

Managing and motivating staff across multiple locations, including supervising their priorities
and workload; managing performance; and all development and coaching.

Ensuring deadlines are met and case information is accurately recorded.

Managing the budget and financial performance of the team.

Working closely with other support functions, especially Finance and IT, to provide an integrated
service to attorneys and their teams.

Supporting the firm’s implementation of new Records and Document Management Systems.

Maintaining a regular presence in all offices, including managing local teams and liaising with
Partners and attorneys.

Reviewing and improving existing processes and structures, implementing changes to improve
service and increase efficiency.

Working as a key member of the transformation project, and establishing the capacity and
capability to take on additional tasks, services and responsibilities.

Anticipating and responding to regulatory, legislative and market developments.

Skills and experience

IP experience with a good understanding of Records and Renewals.

Ideally, experience of operational management and/or managing client services.

Inspirational leader and excellent communicator.

Track record of initiating and implementing change and process improvement.

Impact, credibility and gravitas at Board level.

Ability to influence at a Partner level with a flexible range of negotiating skills.

The Firm

Mewburn Ellis LLP is a leading European firm of Intellectual Property specialists. They provide
commercially focused, creative advice on obtaining, enforcing and exploiting Intellectual
Property rights including patents, trade marks and designs to a wide range of clients who enjoy
our straight forward approach and flexible working practices. Their qualified patent and trade
mark attorneys, along with their legal services teams, assist their clients across the entire
range of IP services.


Features
The latest features from IPPro The Internet
INTA’s anti-counterfeiting committee services its members worldwide with up-to-date enforcement advice, as Heather McDonald tells Barney Dixon
As EU copyright reform continues, publishers are insisting the press publisher’s right will be good for business and won’t harm consumers. Angela Mills Wade of the European Publishers Council explains
Join Our Newsletter

Sign up today and never
miss the latest news or an issue again

Subscribe now
ECTA’s copyright committee was formed in response to the modernisation of the EU’s approach to copyright. Chair Dr Christian Freudenberg tells Mark Dugdale what this has meant in practice
ECTA has ramped up its efforts to ensure that IP rights are heard in Brexit negotiations. But this isn’t all the trademark association has been up to in the past year, as Ruta Olmane explains
William Dyer III and Bea Koempel-Thomas of Lee & Hayes examine TC Heartland v Kraft and the arguments put forward in support of each party
As Brexit negotiations begin, it is still unclear where trademarks fit in. But, with two years to get a good deal, the UK government needs to consider all aspects
Rights holders that want to protect their valuable intellectual property have to be willing to change
Alternative dispute resolution mechanisms are not being used to their full potential, according to IPzen’s Julia Cytrynbaum
Country profiles
The latest country profiles from IPPro The Internet
While Indian fair use is not explicit, provisions exist for the fair dealing of copyright. Rohit Singh and Tina Canneth of Abu-Ghazeleh Intellectual Property delve deeper
An interpretation of the current events exception in Radosavljević is creative, say BDK Advokati's Bogdan Ivanišević and Marko Popović
IPPro Patents

Visit our sister site
for all the latest IP patents news and analysis

ippropatents.com
Yu-Li Tsai of Deep & Far examines how damages are calculated in patent infringement litigation
A recent amendment will make costly annulments a thing of the past. Gilberto Sanchez of SPECyF explains
New legislation in Turkey promises a swathe of trademark changes. Dr Cahit Suluk of Cahit Suluk Intellectual Property Law Firm explains
A trademark decision clarified ‘against the public order’ as an absolute ground for refusal. Sár and Partners – Danubia Patent & Law Office reports
Bogdan Ivanišević and Marko Popović of BDK Advokati review the recent squabble about copyright protection for ‘routinely created photos’
Alston & Bird recently expanded with a new office focusing on counselling Chinese companies on US intellectual property law. Yitai Hu explains what patent owners face when working across borders
Interviews
The latest interviews from IPPro The Internet